Shipping Policy

Lux Arabia par shopping karne ka shukriya! Hum koshish karte hain ke aapka order jald az jald aur sahi salamat aap tak pahonche.

1. Order Processing Time

• Tamam orders ko 1 se 2 business days (Monday to Friday) ke andar process kiya jata hai.

• Weekends ya public holidays par orders ship nahi kiye jate.

• Agar orders ki tadad zyada ho, to processing mein thori dair ho sakti hai. Aisi surat mein hum aapko email ya SMS ke zariye aagah kar denge.

2. Shipping Rates & Delivery Estimates

Hum UAE mein fast delivery provide karte hain. Shipping charges aapke order ke check-out par dikhaye jayenge:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	2 – 4 Business Days	[Insert Price, e.g., 18 AED or FREE]
Express Shipping	1 – 2 Business Days	[Insert Price, e.g., 25 AED]

• Free Shipping: Hum [Insert Amount, e.g., 250 AED] se upar ke orders par free shipping provide karte hain.

3. Shipment Confirmation & Order Tracking

Jab aapka order ship ho jayega, to aapko ek confirmation email/SMS milega jis mein Tracking Number maujood hoga. Aap is number ke zariye apna order hamari website ya courier partner ki site par track kar sakte hain.

4. Cash on Delivery (COD)

Hum UAE mein Cash on Delivery ki saholat dete hain. Delivery ke waqt baraye meherbani tayyar rakhein taake rider ko asani ho.

5. Customs, Duties, and Taxes

Al Fattah Store kisi bhi custom fees ya taxes ka zimmedar nahi hai jo aapke order par lag sakte hain (agar UAE se bahar shipping ho). Tamam fees jo shipping ke baad lagti hain, wo customer ki zimmedari hogi.

6. Damages

Agar aapko milne wala parcel damaged hai, to foran courier company se rabta karein ya hamari support team ko inform karein. Baraye meherbani damaged item ki pictures aur packing material sambhaal kar rakhein taake claim process kiya ja sake.

7. Delivery Area

Filhal hum poore United Arab Emirates (UAE) mein delivery kar rahe hain.